KicksFm Privacy Statement

Last Updated: 16 October 2025

1. Introduction

Welcome to KicksFm. We are committed to protecting the privacy and security of our listeners and online users. This Privacy Statement explains how we collect, use, share, and protect your personal information when you interact with us. This includes when you listen to our broadcast, visit our website ([www.kicksfm.com]), use our mobile application, enter our competitions, or contact us.

KicksFm (“we”, “us”, “our”) is the data controller for the information collected under this policy. Our registered address is [Your Company’s Registered Address].

2. What Information We Collect

We collect information in a few different ways:

a) Information You Provide to Us Directly:

  • Contact Information: Your name, email address, postal address, and phone number when you enter a competition, request a song, sign up for our newsletter, or contact our presenters.
  • Competition & Survey Information: Information you provide when you participate in competitions, promotions, or surveys, which may include your age, gender, personal preferences, and other demographic details.
  • Communications: The content of your messages when you contact us via text message, WhatsApp, social media, email, or by calling the studio.
  • User Account Information: If you create an account on our website or app, we will collect your login credentials and profile information.

b) Information We Collect Automatically:

  • Website & App Usage: When you visit our website or use our app, we automatically collect information such as your IP address, browser type, device type, operating system, pages you visited, and the time and duration of your visit.
  • Listening Data: We may collect aggregated and anonymous data about how you listen to our online stream, such as listening duration and device type, to help us understand our audience.
  • Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to improve your experience, analyse site traffic, and deliver personalised advertising. For more details, please see our Cookie Policy.
  • Location Information: With your consent, our mobile app may collect your general location (e.g., city) to provide localised content like traffic updates, news, and advertising.

c) Information From Third Parties:

  • Social Media: If you interact with our social media profiles (e.g., on Facebook, X (formerly Twitter), Instagram, TikTok), we may receive information from your profile, such as your name and public comments. The information we receive is dependent on your privacy settings on those platforms.

3. How We Use Your Information

We use your information for the following purposes:

  • To Provide Our Services: To broadcast our radio content, manage our website and app, and stream our shows online.
  • To Manage Competitions & Promotions: To allow you to participate in competitions, contact you if you win, and deliver your prize.
  • To Communicate With You: To respond to your enquiries, take your song requests, and send you information you have opted-in to receive, such as our newsletters.
  • To Improve Our Services: To analyse user behaviour to understand audience trends, improve our programming, and enhance the user experience on our digital platforms.
  • For Marketing & Advertising: To provide you with more relevant advertising on our website, app, and other platforms. We may also use your information to send you marketing communications about our events or partner offers, where we have your consent.
  • For Legal & Security Reasons: To comply with our legal obligations, prevent fraud, and ensure the security of our services.

4. Our Legal Basis for Processing Your Information

Under UK data protection law, we must have a valid legal basis to process your personal data. The main bases we rely on are:

  • Consent: Where you have given us clear consent to process your data for a specific purpose (e.g., signing up for a newsletter).
  • Contract: Where processing is necessary for a contract we have with you (e.g., the terms and conditions of a competition you entered).
  • Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests (e.g., analysing website usage to improve our service).
  • Legal Obligation: Where we are required to process your information to comply with the law.

5. Who We Share Your Information With

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party companies that provide services on our behalf, such as website hosting, email delivery, analytics, and competition management.
  • Competition Sponsors: If you enter a competition, we may share your information with the prize provider or sponsor for prize-fulfilment purposes. We will make this clear in the competition’s terms and conditions.
  • Advertising Partners: We work with third-party advertising networks to display ads on our services. They may use cookies and similar technologies to collect information about your activities to provide you with targeted advertising.
  • Legal Authorities: If required by law, we may disclose your information to law enforcement, regulators, or other government bodies.

6. Data Security and Retention

We have implemented appropriate technical and organisational security measures to protect your personal data from accidental loss, unauthorised use, or access.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, competition entry data is typically deleted within a few months after the competition has ended, unless you have consented to further contact.

7. Your Data Protection Rights

Under UK law, you have the following rights regarding your personal data:

  • The right to be informed: To know how we are using your data.
  • The right of access: To request a copy of the data we hold about you.
  • The right to rectification: To have inaccurate data corrected.
  • The right to erasure: To have your data deleted.
  • The right to restrict processing: To limit how we use your data.
  • The right to data portability: To receive your data in a machine-readable format.
  • The right to object: To object to the processing of your data, particularly for marketing purposes.
  • Rights in relation to automated decision making and profiling.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will take steps to delete it.

9. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date at the top of this page.

10. How to Contact Us

If you have any questions about this Privacy Statement or our data protection practices, please contact us at:

Data Protection Officer KicksFm

Email: studio@kicksfm.com Phone: 02039513617

Thank you for being a KicksFm listener.